ACCOUNT MANAGEMENT & DATA CONTROL POLICY

Taleem Spot

Last updated: August 19, 2025

This Account Management Policy explains how users can manage, edit, update, and delete their accounts in the Taleem Spot mobile application (“App“). This policy ensures users have complete control over their personal information and account settings.

Questions or need help? Contact us at [email protected]

SUMMARY OF ACCOUNT CONTROLS

✅ Profile Editing: Update name, username, class, and profile picture anytime
✅ Email Changes: Change email address (verification required)
✅ Password Management: Change or reset password securely
✅ Account Deletion: Permanently delete account and all data
✅ Data Export: Download your personal data before deletion
✅ 24/7 Support: Get help with account issues via email

1. PROFILE MANAGEMENT

Accessing Your Profile

  1. Open Taleem Spot app
  2. Navigate to bottom navigation bar
  3. Tap “Profile” icon
  4. Access Profile Management screen

What You Can Edit

✅ Full Name – Your display name in the app
✅ Username – Your unique identifier (must be available)
✅ Class/Grade Level – Current academic year/grade
✅ Profile Picture – Upload from gallery or camera

What You Cannot Edit

❌ Student ID – Auto-generated unique ID (e.g., TS-2025-001)
❌ Registration Date – When you first created account
❌ Account Type – Student/Premium membership status
❌ Email (in some cases – see Email Management section)

Saving Changes

⚠️ IMPORTANT REQUIREMENT:

  • You MUST click “Save Changes” button
  • Changes will NOT be saved automatically
  • You’ll see confirmation message when successfully updated
  • Internet connection required for all updates
  • Changes sync across all your logged-in devices

2. EMAIL MANAGEMENT

Email Change Rules

📧 For Email Registration Users:

  • ✅ CAN change email if current email is verified
  • ✅ Must verify new email before change takes effect
  • ✅ Old email will receive notification about change
  • ✅ 24-hour security hold period for email changes

🔐 For Google Auth Users:

  • ❌ CANNOT change email – linked to Google account
  • ❌ Email managed through Google account settings
  • ℹ️ Must use Google account to change primary email

Email Verification Process

  1. Request Change – Enter new email address
  2. Verify Current Email – Confirm via current email
  3. Verify New Email – Click link sent to new email
  4. Security Wait – 24-hour hold period
  5. Activation – New email becomes active

3. PASSWORD MANAGEMENT

Password Change Requirements

🔑 For Email Registration Users:

  • ✅ CAN change password anytime
  • ✅ MUST provide old password for security
  • ✅ New password must meet security requirements:
  • Minimum 8 characters
  • At least 1 uppercase letter
  • At least 1 lowercase letter
  • At least 1 number
  • At least 1 special character

🚫 For Social Media Users (Google):

  • ❌ CANNOT change password in app
  • ℹ️ Password managed by Google
  • ℹ️ Use “Forgot Password” on respective platform

Password Reset Option

If you forgot your current password:

  1. Tap “Forgot Password?” link
  2. Enter registered email address
  3. Check email for reset link
  4. Create new password
  5. Confirm password change

Reset Email Response Time: Within 5 minutes
Link Validity: 1 hour from sending

4. ACCOUNT DELETION

How to Delete Your Account

📍 Step-by-Step Process:

  1. Open Taleem Spot app
  2. Navigate to bottom navigation bar
  3. Tap “Profile” icon
  4. Access Profile Management screen

Account Deletion Process

⚠️ Before Deletion:

  • Backup Important Data – Download study progress, certificates
  • Final Warning – Account deletion is permanent and irreversible

🗑️ Deletion Steps:

  1. Reason Selection – Optional feedback about why you’re leaving
  2. Final Confirmation – Type “DELETE” to confirm
  3. Processing – Account marked for deletion immediately

What Gets Deleted

✅ Personal profile information
✅ Study progress and achievements
✅ Account preferences and settings
✅ Communication history with support
✅ Uploaded content and files
✅ All app-related data

What We May Retain

  • Legal Requirements: Data required by law (anonymized)
  • Security Logs: Fraud prevention data (no personal info)
  • Analytics: Anonymized usage statistics only

5. TECHNICAL SUPPORT FOR ACCOUNT ISSUES

When to Contact Support

  • Account Deletion Problems – Technical errors during deletion
  • Profile Update Issues – Can’t save changes or errors
  • Email Verification Problems – Not receiving verification emails
  • Password Reset Issues – Reset emails not working
  • Login Problems – Can’t access account

How to Get Help

📧 Email Support: [email protected]

📞 Support Response Times:

  • General Inquiries: 24-48 hours
  • Account Deletion Issues: 48-72 working hours
  • Security Concerns: Within 24 hours
  • Technical Problems: 24-48 hours

🕒 Working Hours: Sunday to Thursday, 9 AM – 6 PM (PKT)

What to Include in Support Emails

✅ Subject Line: Clear description of issue
✅ Account Information: Username and registered email
✅ Problem Description: Detailed explanation of issue
✅ Screenshots: If applicable, attach error screenshots
✅ Device Information: Phone model and app version
✅ Steps Tried: What you’ve already attempted

6. DATA EXPORT & PORTABILITY

Download Your Data

Before deleting your account, you can download:

📊 Available Data Exports:

  • ✅ Profile Information – Name, email, class details
  • ✅ Study Progress – Completed lessons, quiz scores
  • ✅ Achievements – Certificates, badges, milestones
  • ✅ Learning Statistics – Time spent, subjects covered
  • ✅ Account Activity – Login history, app usage

📥 How to Export Data:

  1. Go to Profile Settings
  2. Select “Export My Data”
  3. Choose data categories to export
  4. Wait for processing (up to 24 hours)
  5. Download ZIP file via email link

📧 Export Delivery: Via email within 24-48 hours
💾 File Format: JSON and CSV files in ZIP archive
🕒 Link Validity: Download link expires after 7 days

7. ACCOUNT SECURITY FEATURES

Account Recovery Options

📧 Email Recovery – Reset via registered email
📱 Phone Recovery – SMS verification (if phone added)
🆔 Student ID Recovery – Contact support with ID proof

8. PRIVACY & DATA PROTECTION

Your Rights

✅ Right to Access – View all your stored data
✅ Right to Rectification – Correct inaccurate information
✅ Right to Erasure – Delete your account and data
✅ Right to Portability – Export your data
✅ Right to Restrict Processing – Limit how we use your data
✅ Right to Object – Opt-out of certain data uses

Data Protection Compliance

  • GDPR Compliant – European data protection standards
  • COPPA Compliant – Children’s privacy protection
  • Local Laws – Pakistani data protection requirements
  • Industry Standards – ISO 27001 security practices

9. ACCOUNT STATUS & NOTIFICATIONS

Account Status Types

🟢 Active – Full access to all features
🟡 Pending Verification – Email/phone verification needed
🔴 Suspended – Temporary restriction due to policy violation
⚫ Deleted – Account permanently removed

Notification Preferences

Users can control notifications for:

  • ✅ Security Alerts – Login attempts, password changes
  • ✅ Account Updates – Profile changes, email updates
  • ✅ Support Communications – Responses to your inquiries
  • ❌ Marketing – Optional promotional messages (can opt-out)

10. TROUBLESHOOTING COMMON ISSUES

Can’t Save Profile Changes

Solutions:

  1. ✅ Check internet connection
  2. ✅ Ensure all required fields are filled
  3. ✅ Verify username availability
  4. ✅ Try closing and reopening app
  5. ✅ Contact support if problem persists

Email Verification Not Received

Solutions:

  1. ✅ Check spam/junk folder
  2. ✅ Verify email address spelling
  3. ✅ Wait up to 10 minutes for delivery
  4. ✅ Request new verification email
  5. ✅ Contact [email protected]

Password Reset Not Working

Solutions:

  1. ✅ Check spam/junk folder for reset email
  2. ✅ Ensure you’re using registered email address
  3. ✅ Try different browser or device
  4. ✅ Clear browser cache and cookies
  5. ✅ Contact support for manual reset

11. ACCOUNT TERMINATION BY TALEEM SPOT

Reasons for Account Termination

We may suspend or terminate accounts for:

  • Policy Violations – Breaking terms of service
  • Fraudulent Activity – Fake accounts or misuse
  • Security Threats – Compromised accounts
  • Inappropriate Content – Sharing harmful material
  • Technical Abuse – Attempting to hack or exploit

Termination Process

  1. Warning – First violation gets warning
  2. Temporary Suspension – 7-30 days for repeat violations
  3. Permanent Ban – Severe violations result in permanent removal
  4. Appeal Process – Users can appeal decisions via email

12. UPDATES TO ACCOUNT MANAGEMENT

Policy Changes

  • Notification Method: Email and in-app notifications
  • Advance Notice: 30 days for major changes
  • Continued Use: Acceptance of updated policies
  • Opt-Out Option: Delete account if you disagree with changes

EMERGENCY CONTACT

Urgent Account Issues

For immediate account security concerns:

🚨 Security Incidents: [email protected]
⚠️ Account Compromise: Report immediately
🆘 Data Breach Concerns: Within 24 hours response

CONTACT INFORMATION

📧 General Support: [email protected]
🔒 Security Issues: [email protected]
📞 Response Time: 24-72 working hours
🌐 Website: https://taleemspot.com
📱 App Version: Latest version required for all features

Last Updated: August 19, 2025
Effective Date: August 20, 2025
Version: 1.0
Policy Type: Account Management & User Control