Taleem Spot App Privacy Policy

Taleem Spot

Last updated: August 19, 2025

This Privacy Policy describes how Taleem Spot (“we,” “us,” or “our“) collects, uses, and protects your information when you use our mobile application Taleem Spot (the “App” or “Service“).

Questions or concerns? Contact us at [email protected]

SUMMARY OF KEY POINTS

✅ What information do we collect? We collect personal information you provide (name, email, class, province) and automatically collected data (device info, usage data, location data).

✅ Do we process sensitive information? No, we do not process sensitive personal information like racial origins, sexual orientation, or religious beliefs.

✅ Do we collect from third parties? We only receive basic profile information when you use social media login (Google).

✅ How do we use your information? To provide our educational services, improve app functionality, send important updates, and provide customer support.

✅ Do we share your information? Only with trusted service providers (Google Services, Firebase) who help us operate the app. We never sell your data.

✅ How do we protect your information? We use industry-standard security measures, though no system is 100% secure.

✅ What are your rights? You can access, update, or delete your data anytime through the app or by contacting us.

1. WHAT INFORMATION DO WE COLLECT?

Information You Provide to Us

When you register and use our app, we collect:

Account Information: Name, email address, username
Educational Information: Class/grade level, province/region
Profile Information: Profile picture (optional)
Communication Data: Messages you send to our support team

Information Automatically Collected

When you use our app, we automatically collect:

Device Information: Device model, operating system, unique device identifier, IP address
Usage Data: Features used, time spent in app, pages visited, crash reports
Location Data: General location based on IP address (not precise GPS location)
Technical Data: App version, network information, error logs

Social Media Login Information

If you sign in using Google, we receive:

Basic profile information (name, email, profile picture)
We do not access your social media posts or contacts

2. HOW DO WE USE YOUR INFORMATION?

We use your information to:

🎓 Provide Educational Services

Create and manage your student account
Deliver personalized learning content
Track your learning progress
Provide AI-powered study assistance

📱 Improve App Experience

Analyze app usage to improve features
Fix bugs and technical issues
Develop new educational tools
Optimize app performance

📧 Communication

Send important account updates
Provide customer support
Send educational tips and notifications (you can opt-out)
Respond to your inquiries

🔒 Security & Legal

Prevent fraud and abuse
Comply with legal requirements
Enforce our terms of service
Protect user safety

3. HOW DO WE SHARE YOUR INFORMATION?

We Share Information With:

🔧 Service Providers

Google Services: Firebase (database), Google Analytics (usage insights), Google Cloud AI (study assistance)
AdMob: For displaying relevant advertisements
These providers can only use your data to help us operate the app

We DO NOT:

❌ Sell your personal information to anyone
❌ Share your data for marketing by others
❌ Give access to your private study data

Legal Requirements

We may share information if required by:

Court orders or legal processes
Government investigations
Emergency situations to protect safety
Business transfers (with same privacy protections)

4. ARTIFICIAL INTELLIGENCE FEATURES

AI Study Helper

Our app includes AI-powered features to help with your studies:

What it does: Answers questions, explains concepts, helps with homework
How it works: Uses Google Cloud AI to process your questions
Your data: Study questions and interactions are processed securely
Privacy: AI interactions are used only to provide you assistance

Important: Don’t share sensitive personal information in AI conversations.

5. THIRD-PARTY SERVICES & LINKS

Our app uses these third-party services:

Google Play Services – App functionality
Google Analytics for Firebase – Usage analytics
Google OAuth 2.0 – Account authentication
AdMob – Advertisements

External Links: Our app may contain links to educational websites. We are not responsible for their privacy practices.

6. DATA RETENTION

How Long We Keep Your Data:

Account Data: As long as your account is active
Usage Data: Up to 2 years for analytics
Support Communications: Up to 3 years
Legal Requirements: As required by applicable laws

When You Delete Your Account:

Personal information is deleted within 30 days
Some data may be retained for legal/security purposes
Usage analytics may remain in anonymized form

7. DATA SECURITY

How We Protect Your Information:

✅ Encrypted data transmission (HTTPS/TLS)
✅ Secure cloud storage with Firebase
✅ Regular security updates and monitoring
✅ Limited access to personal data by staff
✅ Industry-standard security practices

Important Notice:

No internet service is 100% secure. While we use strong security measures, we cannot guarantee absolute security against all threats.

8. YOUR PRIVACY RIGHTS

You Can:

✅ Access your personal information
✅ Update your profile and account details
✅ Delete your account and data
✅ Opt-out of marketing communications
✅ Withdraw consent for data processing
✅ Request data portability (download your data)

How to Exercise Your Rights:

In-App: Use account settings to update information
Online: Visit https://taleemspot.com/app-account-details/
Email: Contact [email protected]
Response Time: We respond within 30 days

9. CHILDREN’S PRIVACY

Age Requirements:

Our app is designed for students of all ages
Users under 13 need parental consent
We comply with COPPA (Children’s Online Privacy Protection Act)

Parental Rights:

Parents can:

Review their child’s information
Request deletion of child’s data
Refuse further collection of child’s data
Contact us at [email protected]

10. LOCATION & INTERNATIONAL USERS

Location Services:

We collect general location (country/region) via IP address
We do NOT track precise GPS location
Location helps provide relevant content and comply with local laws

International Data Transfers:

Data may be processed in countries outside Pakistan
We ensure adequate protection through standard contractual clauses
Your data rights remain protected regardless of location

11. ADVERTISING & ANALYTICS

Analytics:

We use Google Analytics to understand app usage
Data is anonymized and used only for improvements
You can opt-out of analytics in app settings

12. DO-NOT-TRACK & COOKIES

Do-Not-Track:

We do not currently respond to Do-Not-Track browser signals
You can control tracking through device settings

Cookies & Similar Technologies:

We use minimal cookies/tokens for app functionality
No cookies are used for cross-site tracking
Essential cookies cannot be disabled (needed for login)

13. POLICY UPDATES

Changes to This Policy:

We may update this policy to reflect service changes
Material changes will be notified via email or in-app notification
Continued use means acceptance of updated policy
Previous versions available upon request

14. CONTACT INFORMATION

Questions About This Policy?

Email: [email protected]
Alternative: [email protected]
Website: https://taleemspot.com

Response Time: We respond to privacy inquiries within 48 hours.

15. LEGAL BASIS FOR PROCESSING

We process your information based on:

Contract: To provide our educational services
Consent: For marketing communications and analytics
Legitimate Interest: For security, fraud prevention, and service improvement
Legal Obligation: To comply with applicable laws

16. DATA PROTECTION OFFICER

For privacy matters in EU/EEA regions: Email: [email protected]

Last Updated: August 19, 2025
Effective Date: August 20, 2025
Version: 2.0